Customer Service Policy – Youngls

At Youngls, we believe that exceptional customer service is as important as the quality of our custom-made YoungLA fitness apparel. Our team is dedicated to ensuring your experience—from browsing our site to receiving your order—is smooth, helpful, and satisfying. This Customer Service Policy outlines our commitment to supporting you every step of the way.

1. Our Commitment

We strive to provide timely, transparent, and personalized support to address your questions, concerns, or feedback. Whether you need help with an order, have questions about customization, or want to share your experience, our goal is to resolve issues efficiently and ensure your satisfaction.

2. How to Reach Us

You can contact our customer service team through the following channel:

• Email: Send your inquiries to [email protected]. This is our primary method of communication, allowing us to track your request and provide detailed, written responses.

3. Response Times

We aim to respond to all inquiries as quickly as possible:

• General questions (e.g., product details, sizing, shipping policies): Typically within 24–48 business hours.
• Order-specific issues (e.g., tracking updates, customization changes, returns): Prioritized and usually resolved within 1–2 business days.
• Urgent matters (e.g., damaged items, delivery problems): Addressed promptly, with initial acknowledgment within 12 business hours to begin resolution.

4. Areas of Support

Our customer service team is here to assist with:

• Order Assistance: Tracking shipments, updating delivery addresses (if possible), modifying customization details (before production begins), and canceling orders (subject to our [Terms of Purchase](link to Terms of Purchase)).
• Product Information: Details about materials, sizing guides, care instructions for custom YoungLA apparel, and customization options.
• Returns and Refunds: Guiding you through the return process, answering questions about eligibility, and updating you on refund status (see our [Refund Policy](link to Refund Policy) for details).
• Feedback and Concerns: Listening to your suggestions, addressing complaints, and working to improve our services based on your input.

5. Limitations

While we strive to resolve all issues, certain requests may be restricted:

• Customization Changes: Once production of your custom apparel has started, modifications (e.g., design, size) may not be possible. We will notify you promptly if changes cannot be accommodated.
• Order Cancellations: Cancellations are only possible if the order has not yet entered production. For details, refer to our [Terms of Purchase](link to Terms of Purchase).
• Third-Party Issues: We cannot control delays or errors caused by shipping carriers, payment processors, or customs offices, but we will assist in escalating these issues on your behalf.

6. Feedback and Improvement

We value your feedback as a tool to enhance our customer service. If you have suggestions or feel your issue was not resolved to your satisfaction, please let us know at [email protected]—we will review your feedback and take steps to improve.

7. Changes to This Policy

This Customer Service Policy may be updated periodically to reflect improvements in our processes or services. Any changes will be posted on this page with a revised effective date. We encourage you to review it periodically for updates.

Thank you for choosing Youngls. We’re proud to support your fitness journey with quality custom apparel and dedicated service!

Effective Date: August 12, 2025